Cancellation & Refund Policy
Last updated: April 2026
1. Refund Eligibility
We offer refunds for bootcamp registrations under the following conditions:
✓ Eligible for Full Refund: Cancellations made within 7 days of registration
✗ Not Eligible for Refund: Cancellations made after 7 days from registration date
2. Refund Timeline
The 7-day refund window is calculated from:
- The date of successful payment (when payment is verified)
- NOT from the bootcamp start date
- NOT from the registration form submission date
3. Processing Refunds
Refund Process:
- Submit refund request in writing to support@aiudaan.com
- Include your name, email, registration ID, and order ID
- We will verify your eligibility within 24 hours
- Approved refunds are processed to the original payment method
- Refund reaches your account within 7-10 business days
4. Refund Processing Time
After submitting your refund request:
- 24 hours: We will verify your cancellation request
- 2-3 business days: Refund is initiated to your bank
- 5-10 business days: Amount appears in your account (varies by bank)
5. Cancellation Methods
How to request cancellation:
- Email: support@aiudaan.com
- WhatsApp: +91 8985025794
- Phone: Contact during office hours (9 AM - 6 PM IST)
Please provide: Full Name, Email, Registration ID, Payment ID, and Reason for Cancellation
6. Payment Gateway & Refund
All payments are processed through Razorpay, a secure payment gateway. For refunds:
- Refunds are issued to the original payment method
- Credit card refunds appear as credits on your card
- Bank transfers are returned to the same account
- UPI/Wallet payments are refunded to the same UPI ID
- We cannot issue refunds in a different payment method
7. Non-Refundable Items
Please note: The following are NOT refundable:
- Bootcamp registration fees (after 7-day window)
- Fees for missed sessions or incomplete participation
- Premium add-on modules or materials (unless unopened)
- Certificates or credentials already issued
8. Special Circumstances
Exceptions to refund policy:
- If the bootcamp is cancelled by AI Udaan Bootcamp: Full refund
- If the bootcamp date is postponed with short notice: Full refund or transfer to new batch
- Technical issues preventing bootcamp access: Case-by-case evaluation
- Medical emergencies with valid documentation: Special consideration
9. Double Payment Issues
If you accidentally made two payments:
- Contact us immediately: support@aiudaan.com
- We will verify the duplicate payment
- The duplicate amount will be refunded within 2-3 business days
- No refund window restriction applies to duplicate payments
10. International Refunds
For international students:
- Refunds follow the same 7-day policy
- Processing time may vary (10-15 business days) due to international bank transfers
- International transaction fees may apply (outside our control)
- Currency conversion charges may be deducted
11. No Questions Asked Policy
If you are within the 7-day refund window, we offer a no questions asked refund policy. You don't need to provide a reason for your cancellation. Simply submit your request with your registration details, and we will process the refund immediately.
12. Contact & Support
Have questions about our refund policy? Contact us:
Email: support@aiudaan.com
WhatsApp: +91 8985025794
Office Hours: Monday - Friday, 9:00 AM - 6:00 PM IST
Response Time: Within 24 hours
Important: The 7-day refund window starts from the date your payment is successfully processed and verified, not from the registration form submission or bootcamp start date.
Last Updated: April 19, 2026
Effective Date: Immediately
Version: 1.0